For Starters:
We ask that you email us with the item number of the reptile you wish to purchase. Once we know which reptile you want, we will immediately make a notation on our website. This will ensure that you get the exact animal that you plan to purchase! At this point we will also send you our PayPal account information if you are paying though PayPal. If you plan to pay with a check or money order, we will send you our mailing address to send the payment to.
Our Guarantee:
We guarantee all of our reptiles to arrive alive, healthy, and to be of top quality. We also guarantee all of our reptiles to be properly sexed unless other wise stated. If you are not happy with your purchase in any way, we will make every effort to solve the problem to your satisfaction. If you are not satisfied with your purchase we must be notified within 24 hours of the package being delivered.
Most orders will arrive by 11:00am, and you must have someone present to receive the package. If your shipment has not arrived by 12:00 noon, you must call us! We will contact the carrier and find out the status of your animal - if you contact us by 12:00 noon, we will cover carrier error! If you do not contact us by 12:00 noon, we can no longer guarantee for live arrival or carrier error!
If any animals you received have arrived dead, please contact J&A Reptiles within 24 hours; however, the sooner you contact us, the better. To receive credit, please provide at least two high quality color photos of each animal and send them to: [email protected]. Black and white, blurry, or low resolution pictures will not be accepted. Please note that we may require additional pictures with certain specifications, packaging, etc. so please contact us immediately.
Shipping Information:
Once your order is paid for we can discuss a date for you to receive your purchase. We ship Fed-Ex Express Priority Overnight and have a live arrival guarantee. E-mail for more information regarding any questions on your order.
We are a certified Fed-Ex shipper, and all orders shipping in the US are shipped via Fed-Ex Priority over night. The boxes are well insulated and we use 40 hour heat packs or cold packs as the weather requires. We manage all of this at a flat shipping cost of $50 per order and will also cover for carrier error!
As soon as the shipment is arranged, we will immediately send you the tracking information so you can track your order.
Payment Information:
All orders must be paid in full prior to shipping. We accept PayPal, MasterCard, Visa, American Express, and Discover. We are also able to accept Money Orders, Cashier Checks and Personal Checks - please note that all checks must clear prior to shipping!!!
If you wish to place an animal on hold, we will accept a 25% non-refundable deposit (of the cost of the reptile) in order to do so. The reptile will remain on hold for two weeks. If the reptile isn't paid for in full after the two weeks, the deposit is forfeited unless otherwise agreed upon.
To send a check or money order, please contact us first!
We ask that you email us with the item number of the reptile you wish to purchase. Once we know which reptile you want, we will immediately make a notation on our website. This will ensure that you get the exact animal that you plan to purchase! At this point we will also send you our PayPal account information if you are paying though PayPal. If you plan to pay with a check or money order, we will send you our mailing address to send the payment to.
Our Guarantee:
We guarantee all of our reptiles to arrive alive, healthy, and to be of top quality. We also guarantee all of our reptiles to be properly sexed unless other wise stated. If you are not happy with your purchase in any way, we will make every effort to solve the problem to your satisfaction. If you are not satisfied with your purchase we must be notified within 24 hours of the package being delivered.
Most orders will arrive by 11:00am, and you must have someone present to receive the package. If your shipment has not arrived by 12:00 noon, you must call us! We will contact the carrier and find out the status of your animal - if you contact us by 12:00 noon, we will cover carrier error! If you do not contact us by 12:00 noon, we can no longer guarantee for live arrival or carrier error!
If any animals you received have arrived dead, please contact J&A Reptiles within 24 hours; however, the sooner you contact us, the better. To receive credit, please provide at least two high quality color photos of each animal and send them to: [email protected]. Black and white, blurry, or low resolution pictures will not be accepted. Please note that we may require additional pictures with certain specifications, packaging, etc. so please contact us immediately.
Shipping Information:
Once your order is paid for we can discuss a date for you to receive your purchase. We ship Fed-Ex Express Priority Overnight and have a live arrival guarantee. E-mail for more information regarding any questions on your order.
We are a certified Fed-Ex shipper, and all orders shipping in the US are shipped via Fed-Ex Priority over night. The boxes are well insulated and we use 40 hour heat packs or cold packs as the weather requires. We manage all of this at a flat shipping cost of $50 per order and will also cover for carrier error!
As soon as the shipment is arranged, we will immediately send you the tracking information so you can track your order.
Payment Information:
All orders must be paid in full prior to shipping. We accept PayPal, MasterCard, Visa, American Express, and Discover. We are also able to accept Money Orders, Cashier Checks and Personal Checks - please note that all checks must clear prior to shipping!!!
If you wish to place an animal on hold, we will accept a 25% non-refundable deposit (of the cost of the reptile) in order to do so. The reptile will remain on hold for two weeks. If the reptile isn't paid for in full after the two weeks, the deposit is forfeited unless otherwise agreed upon.
To send a check or money order, please contact us first!